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The Consignment
Operator's Playbook

The complete framework for running a consignment operation that doesn't break when you scale. Stock visibility, reconciliation, accountability, and the technology layer — all in one place.

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What's inside

Five chapters. Every consignment operation needs all of them.

Written from 15+ years inside the industry — not from a textbook. Each chapter is a working framework, not a theory.

1

Inventory Management & Stock Visibility

Why your stock figures are always wrong — and the DO and receiving protocols that fix it at the source.

2

Reconciliation & Monthly Closing

How to close in days, not weeks — with checklists that catch discrepancies before they become disputes.

3

Invoicing & Consignee Payment Management

How to take back control of your invoicing timeline — and stop letting your consignees run your cash flow.

4

Roles, Accountability & SOPs

The role maps and escalation protocols that turn "everybody does everything" into a system with clear ownership.

5

Technology Readiness & ERP Implementation

How to evaluate and implement an IMS or ERP without disrupting current operations — and make it stick.

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Who this is for

This playbook was written for one type of business.

If you move goods on consignment and you're managing more locations than your current system can handle — this is for you.

Brand owners consigning to retailers

You supply to department stores or specialty retailers on consignment. The retailer controls the counter, the reporting, and the timeline — and you're always last to know.

Brand operators with consignee networks

You run locations under your own brand but hire consignees to operate them. The gap between your standards and their execution is where your margin disappears.

Distributors managing multiple consignors

You're in the middle — managing supplier stock on one side and retail sell-through on the other. Reconciliation is a monthly nightmare and nobody's numbers match.

The consignors who scale without losing control aren't the ones who work harder — they're the ones who built the system before the chaos arrived.

About the author

Written from inside the industry — not from a textbook.

SK spent a decade operating as a consignee under a major international footwear brand, growing from RM500K to over RM5M in annual turnover across multiple Northern region locations.

When the brand took back direct operations, SK took something more valuable: a precise understanding of how consignment works from both sides of the counter. Since then, SK has systematised a 150+ counter network to 300+ counters — cutting reconciliation from months to two weeks and pushing stock accuracy above 98%.

This playbook is the framework SK wished existed when starting out.

I stopped being the consignee executing someone else's playbook. Now I build the systems that put brand owners back in control of their own network.
RM500K→5M
Revenue grown as consignee
150→300+
Counter network scaled
Months→2wks
Reconciliation cycle
~70%→98%+
Stock accuracy
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Five complete chapters
PDF format
Written for Malaysian SMEs
100% free
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